Support
Something not working, or not what you expected? Email us and a real person will answer.
We answer within one business day, and usually faster. We are based in Australia, so if you are on the other side of the world your reply may land overnight.
My download link did not arrive
This is almost always a spam filter. Check your spam or junk folder and search for “Sourcinglink”.
If it is not there, email us with the address you used at checkout and we will send it again straight away. Please do not buy a second copy.
My download link expired or stopped working
Email us and we will issue a fresh one. There is no charge and no time limit on asking.
Where is my order?
For a physical product, the product page gives the expected delivery time and dispatch happens from there. If it has been longer than that, email us with your order details and we will chase it.
If your address was wrong, tell us as fast as you can. Before dispatch we can usually fix it. After dispatch the parcel is with the carrier and our options narrow.
Something arrived damaged or wrong
Email us with your order details and a photo. We will sort it out. Do not send anything back until we have told you where to send it, because returns go to different places depending on the item.
I want a refund
Digital products carry a 30 day guarantee, and you do not need to give a reason. Email us from the address you bought with and we will process it.
For a physical product, email us first and we will tell you what applies and where to send it. If there is a problem with the product, your rights under the Australian Consumer Law apply and we will honour them.
Refunds go back to the card you paid with and can take up to ten business days to appear, depending on your bank.
I do not recognise a charge from you
Purchases appear on bank statements as SOURCINGLINK.
If you see that and are not sure what it is, email us before contacting your bank and we will find the transaction and sort it out, including refunding it if it was not you. That is faster for you than a dispute, and it means we can actually help.
I have a question about a product
Ask. We would rather answer than have you stuck.
What we cannot do is give you professional advice for your own situation. Where a product covers something that can need a qualified professional, the product itself says so and says when. Please follow that.
Something else
Email [email protected] and tell us what has happened. If it is our mistake we will fix it.
Sourcinglink, a registered business name of The Trustee for The BizLyfe Trust, ABN 38 170 462 848